General FAQ

Browse the catalog, add items to your cart, and proceed to checkout. Please note that we only sell our own inventory and do not allow external sellers on our platform for security reasons.

We use the RSI "gifting" system for delivering items. You’ll receive an email with a link to claim your item. You can use any active email address. It doesn't need to match your RSI account email. It is only important that you log in to the correct account on the RSI website to receive a gift to your account. If you encounter delays or issues, please check your spam folder or contact our support team.

It doesn't matter. The link provided will allow you to log into the RSI account where you want the item to be delivered.

To be able to play SC, you will need a game package which includes Star Citizen (pledge will have to say "Star Citizen Digital Download"). You can either buy a game pack directly on the RSI page or view the available game packages on our website in the "Game Packages" section

Star Citizen is in the alpha phase, and not all ships are available. If your purchased ship is not ready, you’ll receive a "loaner ship" to use until your ship becomes available.

Returns and exchanges are generally not available for digital goods. However, if you encounter any issues, please contact us for assistance.

Log into your account to update details, view order history, or reset your password. Ensure that you are logged into the correct RSI account before accepting gifted items.

Upgrades typically retain the insurance of the base ship. If your ship has Lifetime Insurance (LTI) and you apply an upgrade, the upgraded ship will also have LTI.

Not all ships are immediately flyable. Some are still in development, and you'll receive a loaner ship in the meantime.

Concept ships are rarer and typically come with extra hangar flairs, whereas CCU’ed ships are created using upgrades and may have a lower "melt" value if you exchange them for RSI credits.

Yes, you can buy and keep an upgrade in your hangar without applying it immediately.

Yes, simply forward the gifting email/link to the recipient. Make sure they log into their RSI account before accepting the gift.

You can give a pledge only once. After receiving a gift the "GIFT" button disappears. Therefore, you cannot receive a gift and then send it to another account.

You can upgrade a ship as often as you like, as long as you are moving to a more expensive ship. Downgrades are not allowed.

Check the hangar sorting order. All pledges in your hangar are sorted by date

Yes, it is safe. We only sell items that we have purchased through the official RSI store.

Yes, we offer programs where you can earn rewards for purchases and referrals. Check our dedicated pages for more details.

Our prices are generally fixed. We strive to offer competitive pricing while maintaining a high level of service and security.

Check your hangar to see if the item is there despite the error. If not, contact us for assistance.

Lifetime insurance has the highest priority. But some of the modernizations that were used in the assembly of the ship may have additional benefits, such as insurance

Each ship in this pledge can be upgraded separately. So only ONE ship in the pledge will be upgraded. All other items/ships in the pledge will remain unchanged.

No, for some "limited" ships there are no upgrades that can be used to upgrade to them. These include the Scythe, Pioneer, Raven, and all Capital ships.

Almost all Capital ships, including the ones listed, are worth over $1000. This means that they can’t be gifted under any circumstances because of the daily gifting limit of an RSI account of $1000. CIG support cannot help in any case as the limit exists due to strict American money laundering laws. If you want a capital ship that’s worth over $1000, you will have to buy an entire Star Citizen account. Please note that every ship will have a gift button, even if it's over $1000, but transfer still will not work.

After changing the ship in the middle of the pledge, the name of the pledge itself does not change. For CCU ships the "gifting email" will only show the basic ship inside and not the "upgraded" one - only when you click on the link and see the ship in your hangar can you see that you have received the correct ship.

Some ships (Aquila, Carrack, Andromeda) are equipped with an additional ground vehicle or a "snub fighter" as standard. These belong to the ship and are not listed separately. These items are also insured with the ship. So if the ship has LTI, then the associated snubs or vehicles also have this. Please note that some ground vehicles or "snub fighters" cannot be used in game yet even though the main ship is in the game.

Ground vehicles cannot be spawned everywhere, you have to go to special terminals on planet/moon surfaces.

Sometimes on the RSI website, there is an opportunity to buy an upgrade that gives you a small discount - from $5 to $30. CCU'ed ships have a lower cost because they use discounted upgrades when assembling such ships.

This results in a lower "melting" value (the amount of RSI credits you will receive if you trade in the item) compared to the current retail price.

However, don't worry, this does not affect the upgrade cost of the item at all. The upgrade cost remains equal to the full retail price of the item in the RSI store. This means that you can proceed with the upgrade as if it was for the full retail price.