Refund Policy

1. Overview
At StarShips, we strive to provide the best virtual goods and services related to Star Citizen. Our refund policy has been designed to ensure that our customers are satisfied with their purchases while also maintaining the integrity and security of our digital products.
2. Eligibility for Refunds

Due to the nature of digital goods, all sales of virtual products are final and non-refundable. However, we understand that exceptional circumstances may arise. Refund requests will only be considered under the following conditions:

  • - The virtual item was not delivered correctly or is defective.
  • - The product description does not accurately represent the item received.
  • - Unauthorized or fraudulent transactions.
3. Requesting a Refund

To request a refund, please contact our customer support team at support@starships.pro within 14 days of your purchase. Your request should include:

  • - A detailed explanation of the issue.
  • - Proof of purchase (such as an order number or receipt).
  • - Any supporting evidence (such as screenshots or error messages).
4. Refund Process
Once your refund request is received and evaluated, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
5. Exceptions

We do not issue refunds for the following situations:

  • - Change of mind after purchase.
  • - Inability to use the product due to hardware or software limitations on the customer's end.
  • - Misuse or unauthorized transfer of the virtual item to another account.
6. Contact Us
If you have any questions about our refund policy, please contact us at support@starships.pro. We are here to help and ensure that you have a great experience with our products.